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Volunteer Job Description - Domestic Violence Crisis Counselor- Chat Line

General Description: 
The main function of the Volunteer Domestic Violence Crisis Counselor is to provide supportive counseling, information and referrals, and advocacy services to victims of domestic violence. 

Commitment Required: 

  • 16 hours each month (Four 4-hour shifts; with shifts scheduled Monday through Friday from 8am to 5pm) throughout a six month period.
  • Must have your own computer with reliable internet connection.
  • It is helpful if volunteers can be flexible and occasionally adjust their shift hours.
  • Attend meetings and training sessions as scheduled.

Duties and responsibilities:

  • Respond to web chat line; provide trauma-informed, personal, confidential peer counseling to domestic violence victim/survivors and significant others.
  • Assess client needs for additional services and make appropriate referrals.
  • Must possess ability to understand and appreciate diversity, and be sensitive to different experiences and lifestyles.
  • Complete and maintain statistical and recording keeping requirements.
  • Work cooperatively with other staff/volunteers.
  • Review cases with supervisor and other staff as needed or requested.
  • Maintain good communication with supervisor and volunteer coordinator.
  • Perform all tasks in a safe manner to avoid injury to self and others.
  • Duties or volunteer shifts may vary as needs arise and/or change.


  • Must be at least 21 years of age.
  • Must possess or immediately complete CalOES State approved 40-hour Domestic Violence Crisis Counselor training.
  • Bi-lingual is helpful.

Screening Requirements and Process:

  • Must interview with Volunteer Coordinator, Program Manager and/or Program Staff.
  • Must receive clearance from the Department of Justice Criminal Record Offender Information database.

Benefits of Training:
All volunteers will receive effective training and an excellent opportunity to gain knowledge in the social services field, all while helping their community.

Thank you to our generous sponsors.

  • First 5 Tulare County
    First 5 Tulare County
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