Skip to main content

Alert: Special notice about our response to COVID-19.  Read more.

Volunteer Job Description - Domestic Violence Crisis Counselor- Chat Line

General Description: 
The main function of the Volunteer Domestic Violence Crisis Counselor is to provide supportive counseling, information and referrals, and advocacy services to victims of domestic violence. 

Commitment Required: 

  • 16 hours each month (Four 4-hour shifts; with shifts scheduled Monday through Friday from 8am to 5pm) throughout a six month period.
  • Must have your own computer with reliable internet connection.
  • It is helpful if volunteers can be flexible and occasionally adjust their shift hours.
  • Attend meetings and training sessions as scheduled.

Duties and responsibilities:

  • Respond to web chat line; provide trauma-informed, personal, confidential peer counseling to domestic violence victim/survivors and significant others.
  • Assess client needs for additional services and make appropriate referrals.
  • Must possess ability to understand and appreciate diversity, and be sensitive to different experiences and lifestyles.
  • Complete and maintain statistical and recording keeping requirements.
  • Work cooperatively with other staff/volunteers.
  • Review cases with supervisor and other staff as needed or requested.
  • Maintain good communication with supervisor and volunteer coordinator.
  • Perform all tasks in a safe manner to avoid injury to self and others.
  • Duties or volunteer shifts may vary as needs arise and/or change.


  • Must be at least 21 years of age.
  • Must possess or immediately complete CalOES State approved 40-hour Domestic Violence Crisis Counselor training.
  • Bi-lingual is helpful.

Screening Requirements and Process:

  • Must interview with Volunteer Coordinator, Program Manager and/or Program Staff.
  • Must receive clearance from the Department of Justice Criminal Record Offender Information database.

Benefits of Training:
All volunteers will receive effective training and an excellent opportunity to gain knowledge in the social services field, all while helping their community.

Thank you to our generous sponsors.

Close Menu