JOB DESCRIPTION - Part-Time Professional Provider

Position: Professional Provider of Supervised Visitation

Wage:  $18.03-$19.83 BOE

Reports to:  Program Manager 

FLSA Status: part-time, Non-Exempt, hourly

Location: Porterville, CA

Department: Supervised Visitation

Language: English

About Family Services: We are a private nonprofit organization founded in 1983. Family Services help children, adults, and families heal from violence and thrive in healthy relationships. We serve victims of domestic violence, sexual assault, human trafficking, child abuse, and other trauma through shelter, mental health services, and comprehensive support services. Our prevention programs also help stop the cycle of abuse. We are a private, nonprofit organization working to build a community of safe homes, safe relationships, and safe children—which means a safer, healthier community for everyone. Family Services offers salary and highly competitive benefits (medical, dental, vision, life, vacation, sick, retirement), commensurate with experience and skills. Family Services is highly committed to diversity and a workplace environment that respects, appreciates, and values employees from all backgrounds.

Summary: We are looking for compassionate providers of supervised visitation to monitor and document visits between children and non-custodial families. 

Role Assignment: The Professional Provider is responsible for overseeing and facilitating visits between children and their non-custodial parents in a safe, structured, and supportive environment. This position ensures that all interactions are aligned with court orders, safety protocols, and the best interests of the child. The Visit Supervisor serves as a neutral party and reports any observations that may impact future visitations. This is a part-time grant-funded position in Porterville. The schedule is for the most part Tuesday – Saturday with some evenings. The assignment will also include making calls to parents for any cancellations or to confirm their visits. Part of the assignment will include creating and updating files in FSTC’s client database software promptly. This will require some travel throughout Tulare County at times as needed.

Primary Responsibilities:

• Supervision of Visits: Monitor and facilitate visitations between non-custodial parents and their children, ensuring adherence to court-ordered agreements and visitation protocols.
• Safety Management: Ensure the physical and emotional safety of the child(ren) during visits by intervening when necessary and documenting any concerns.
• Documentation & Reporting: Accurately document all observations during the visit, including behaviors, interactions, and any incidents, and submit reports to the case manager or relevant authorities.
• Communication: Act as a liaison between the child, custodial parent, and non-custodial parent/guardian.
• Report suspected child abuse/endangerment according to state law.
   

Other Responsibilities:

• Communicate all concerns, needs, or program ideas with the Program Manager in a clear, concise, and timely manner.
• Attend all 1:1 supervisions and team meetings. Be an active participant in team meetings and training.
• Assist parents in cleaning and sanitizing visitation rooms after each visit.
• Safely perform all tasks to avoid injury to self and others.
• Adherence to policies related to HIPAA, confidentiality, information sharing, and appropriate use of the agency-client database.
• Performs other duties and assumes other responsibilities as assigned by the supervisor or Leadership Team.
   

Qualifications:

•  Education: Completion of high school or equivalency or associate's degree.
• Experience: Demonstrated ability to read and write English. Must demonstrate maturity and teamwork in all crises.  Bilingual applicants are strongly encouraged to apply. Ability to communicate effectively with a diverse audience. Must have experience with Microsoft Office Suite & ability to work on online platforms. Must demonstrate compassion, especially when clients are experiencing complex issues or in crisis. Must demonstrate cultural competence, to understand and value clients’ unique values and perspectives.
• Transportation: California Driver’s License, availability of automobile for business use, and at least minimum auto liability insurance as required by law.

Additional Requirement: 

• Must receive clearance from the Trust Line Registry and Department of Justice Criminal Record Offender Information database. Must be at least 21 years of age.
• Must possess or be immediately able to obtain 24 hours of training in Standard 5.20 Uniform Standards of Practice for Providers of Supervised Visitation, domestic violence, substance abuse; child abuse, child abuse reporting laws, child development, court/legal procedures, community resources, and crisis intervention. 
• Not have been on probation or parole for the last 10 years, Have no conviction for DUI within the past 5 years.  No conviction of child molesting, child abuse, or other crimes against a person. No civil, criminal, or juvenile restraining orders within the last 10 years. Have no current or past court order in which the provider is the person being supervised
• California Uniform Standards of Practice 5.20 for Providers of Supervised Visitation and Family Code 3200.5

Physical Demands & Working Environment:

• Environment: Standard office setting; some travel from site to site; occasional exposure to the sun, moderate heat, noise, dust, and fumes; stressful situations. Requires the kind of teamwork, supervision, and personal interaction, that cannot be had in a home office situation; therefore, regular and predictable on-site attendance is a job requirement.
• Physical: Primary functions require sufficient physical ability to work in an office setting. Must be able to sit for prolonged periods; stand for brief periods; climb 3-5 stairs; and operate modern office equipment. Work requires lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion.  Lift to 25 lbs.
• Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate the equipment.
• Hearing: Hear in the normal audio range with or without correction.
• REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Equal Employment Opportunity (EEO) Statement & Disclaimer:

Family Services is an Equal Employment Opportunity Agency. To successfully perform the essential functions of the job, employees must meet the conditions described above. Reasonable accommodations will be provided to individuals with disabilities where necessary to perform the essential job functions, without causing undue hardship to the Company. The statements outlined above describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements. These may be modified based on the changing needs of the business. Reasonable accommodations may be made, where appropriate, to enable individuals with disabilities to carry out the essential functions of the job.

To Apply: Complete our online application below or download and submit an employment application with a resume and cover letter by E-mail: hr@fstc.net