Position: Domestic Violence Crisis Relief Staff

Reports to: Karen's House Program Manager

FLSA Status: Non-Exempt, part-time

Wage: $18.03 per hour 

Location: Visalia, CA

Department: Karen's House, Emergency Domestic Violence Shelter

Language: English

Summary:
Karen’s House Crisis Relief Staff provide trauma-informed, client-centered support to individuals and families fleeing domestic violence while residing at Karen’s House. This role supplements shelter staff in maintaining the daily 24-hour operations of the program and helps foster a safe, respectful, and harmonious group living environment.

This position requires completion of a state-mandated 40-hour Domestic Violence Counselor Certification and primarily provides staff coverage during evenings, weekends, and holidays.

Key Responsibilities:

• Respond to crisis hotline calls with immediate, trauma-informed support and appropriate resource referrals.
• Screen prospective residents, conduct intake interviews, and assess immediate safety and service needs.
• Provide safe transportation for clients when necessary.
• Offer emotional support, safety planning, and problem-solving assistance.
• Coordinate services with the Domestic Violence Response Team and other community partners.
• Promote a respectful and empathetic communal living environment.
• Oversee daily household responsibilities and address routine facility needs to ensure smooth operations.
• Strictly uphold shelter confidentiality, safety procedures, and security protocols to protect residents and staff.
• Maintain accurate and timely documentation of client interactions and services.
• Complete required statistical reporting in compliance with agency standards.
• Participate in staff meetings and ongoing training opportunities.
• Communicate maintenance or facility concerns to the Shelter Supervisor.
• Perform other duties as assigned.

Minimum Requirements:

• Completion of the State-Mandated 40-hour Domestic Violence Counselor Certification (or ability to obtain upon hire, if applicable to agency policy).
• Flexible schedule with availability to work evenings, weekends, and holidays.
• Demonstrated ability to maintain professional boundaries.
• Commitment to providing empathetic, non-judgmental, and culturally responsive support.
• Adherence to all confidentiality policies, safety procedures, and applicable HIPAA regulations.

Work Environment & Physical Requirements:

• Primarily office-based role with frequent use of computer and phone
• Occasional travel within and outside Tulare County required
• Must be able to sit, stand, and lift up to 25 lbs. as needed
• Regular interaction with staff, management, and external partners

Family Services is an Equal Employment Opportunity Agency.

The conditions described above must be met by an employee to successfully perform the job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations that do not create an undue hardship to the agency may be made to enable individuals with disabilities to perform the essential functions of the job.