JOB DESCRIPTION - Community Engagement Coordinator

Wage: $21.22/hour 

Reports to: Chief Development & Communications Officer

FLSA Status: Non-Exempt

Location: Visalia, CA

Department: Community Engagement

Language: English/Spanish

Position Summary:

This role is responsible for coordinating projects, managing outreach activities, supporting program operations, and ensuring initiatives are completed on time and within budget. As a member of the Community Engagement Team, the Coordinator will build and maintain relationships with volunteers, community partners, and the public by managing the agency's outreach calendar, representing the agency at community events, and recruiting volunteers. The ideal candidate is a strong communicator with excellent organizational, leadership, and relationship-building skills who thrives in a collaborative, mission-driven environment.

Key Responsibilities:

• Develop connections between targeted outreach populations and Family Services programs, including domestic violence, sexual assault, and family support services.

• Oversee the agency’s outreach calendar, responding promptly to tabling and presentation requests using strong customer service skills.

• Distribute marketing materials and deliver general presentations to key audiences, representing the agency at community events and collaborative meetings.

• Strengthen the agency’s outreach program by increasing cohesion and public awareness of services, and encouraging community involvement.

• Provide training and guidance on outreach activities and policies to staff and supervise outreach volunteers at community events.

• Collaborate with program managers and staff to promote volunteer opportunities that meet program needs while providing meaningful experiences for volunteers.

• Serve as the primary contact for potential volunteers, managing the full process from application, screening, and placement to recognition and exit interviews.

• Coordinate with university faculty and internship field coordinators for the placement of interns, ensuring program requirements and learning objectives are met.

• Work with Human Resources to ensure volunteers obtain the required fingerprint clearance (DOJ and TrustLine) before beginning their roles. 

• Works collaboratively with program staff on the creation and distribution of engaging collateral materials, including flyers, outreach cards, and other supporting materials
• Assists and supports the agency's community events and prevention initiatives 
• Seek and attend training opportunities to strengthen the agency's volunteer and outreach efforts 

• Collaborate with Human Resources and the executive team to ensure volunteer expectations and responsibilities align with agency policies. 

• Respond to volunteer inquiries and applications promptly, providing excellent customer service.

• Maintain the volunteer database with accurate, up-to-date information on volunteer status, hours, placements, and communications.

• Generate monthly outreach and volunteer reports for the Finance department using the volunteer database, outreach forms, or spreadsheets.

• Partner with Human Resources to develop and maintain volunteer files and policies.

• Support agency events by providing direction to event volunteers in collaboration with the Community Engagement Team.

• Complete in-house training, including a 40-hour Dual Crisis Counselor Training for Domestic Violence and Sexual Violence

• Perform other duties as assigned by a supervisor or executive staff.

Qualifications:

• Associate’s or Bachelor’s degree in a related field preferred; equivalent work experience may be considered.
• 2+ years of experience in program coordination, event planning, or project management.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Proficient in Microsoft Office Suite, Canva, Google Workspace, and other relevant software.

Work Environment & Physical Requirements

• Work is performed in office, visitation center, and/or community-based settings.
• Position requires sitting, standing, and walking for extended periods.
• Must be able to lift, push, and pull up to 40 pounds regularly.
• May require bending, reaching, and repetitive motions (typing, writing, handling visitation materials).
• May involve exposure to emotionally charged or stressful situations.
• Occasional evenings or weekends may be required to accommodate event schedules.

Family Services is an Equal Employment Opportunity Agency.

The conditions described above must be met by an employee to successfully perform the job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations that do not create an undue hardship to the agency may be made to enable individuals with disabilities to perform the essential functions of the job.