JOB DESCRIPTION - Case Manager Goshen

Positions available: Case Manager Goshen

Wage: $19.84 hourly

FLSA Status: Full-time/ Non-Exempt

Location: Goshen, CA

Department: Goshen FRC

Language: English/Spanish Required

Position Summary: 

The Case Manager is a grant-funded position responsible for providing comprehensive case management services to low-income families with children ages 0–5 who are experiencing crisis, emergency situations, or barriers to family stability. This position supports families in promoting early childhood development, strengthening family stability, and accessing essential resources and services. Responsibilities include conducting client intakes and enrollments, assisting with required documentation, developing and monitoring individualized service plans, conducting home visits, maintaining accurate case records, and providing referrals to community partners and other appropriate services. The Case Manager will collaborate with internal staff and community agencies to coordinate services and address family needs. This position requires travel throughout Tulare County and occasional travel outside of Tulare County.

Primary Responsibilities:

• Conducts phone intake assessments and in-person appointments; completes client enrollment and eligibility processes and maintains accurate and timely documentation in the case management software and organizational records.
• Provides comprehensive case management services to families with children ages 0–5, including assessing client needs, developing and monitoring service plan goals, providing guidance and support, and helping families develop life skills and achieve greater financial and family stability.
• Advocates for clients and families by identifying barriers, coordinating services, and connecting clients with appropriate community resources, emergency assistance providers, and partner agencies.
• Maintains current knowledge of community resources, eligibility requirements, and referral procedures to ensure families receive appropriate and timely services.
• Conducts regular home visits to assess client progress, provide support, and promote client and family well-being.
• Maintains accurate and complete client records, including case notes, service plans, correspondence, notifications, and other required documentation, in accordance with program, grant, HIPAA, and confidentiality requirements.
• Collects and maintains accurate 0–5 program data to support monthly, quarterly, and other required grant reports.
• Ensures all required forms, releases, and supporting documentation are completed accurately and submitted in a timely manner.
• Develops and facilitates a peer-driven parent support group and coordinates Parenting Wisely classes.
• Facilitates a minimum of 12 workshops annually on topics such as employment, childcare, substance abuse, financial stability, parenting, and other resources available through the Family Resource Center.
• Maintains and utilizes the Tulare County Family Resource Center Network to strengthen referrals, partnerships, and access to services for participating families.
• Works collaboratively with community partners and Goshen Elementary School staff to coordinate services, address family needs, and maximize available resources.
• Participates in and supports Goshen Family Center events, activities, and community outreach efforts.
• Responds to organizational communications, including voicemail, email, Teams, and text messages, within 24 hours or within the timeframe established by the program.
• Demonstrates compassion, professionalism, and cultural sensitivity when working with clients and families, particularly those experiencing complex circumstances or crisis situations.
• Orders, distributes, and maintains program supplies, vouchers, and other approved goods or services, ensuring appropriate inventory and documentation.
• Participates in required meetings, ongoing training, professional development, and other activities designed to maintain and enhance professional competency.
• Adheres to all agency policies and applicable requirements regarding HIPAA, confidentiality, information sharing, documentation, and appropriate use of agency client databases and technology.
• Performs other duties and assumes additional responsibilities as assigned by the supervisor or Leadership Team. Duties may be modified or expanded based on program and organizational needs.

Qualifications:

• Bachelor’s degree from an accredited college or university with emphasis in social work or 1 year of working/volunteer direct service experience and an Associate’s degree in social work or similar field. Two years of case management or working/volunteer direct service experience may be accepted in lieu of a degree.
• One year of client services or case management, preferably in a social service or health-related agency. Ability to communicate effectively with a diverse audience. Knowledge of general interviewing practices and/or techniques; knowledge of social work and counseling practices and techniques, including crisis prevention and intervention. Must have experience with Microsoft Office Suite & ability to work on online platforms. Must demonstrate compassion, especially when clients are experiencing complex issues or in crisis. Must demonstrate cultural competence, to understand and value clients’ unique values and perspectives.
• California Driver’s License, availability of automobile for business use, and at least minimum auto liability insurance as required by law. This will require some travel throughout Tulare County as needed.
• Must receive clearance from the Department of Justice Criminal Record Offender Information database. Must be at least 21 years of age.

Work Environment & Physical Requirements

• Work is performed in office, visitation center, and/or community-based settings.
• Position requires sitting, standing, and walking for extended periods.
• Must be able to lift, push, and pull up to 40 pounds regularly.
• May require bending, reaching, and repetitive motions (typing, writing, handling visitation materials).
• May involve exposure to emotionally charged or stressful situations.
• Occasional evenings or weekends may be required to accommodate event schedules.

Family Services is an Equal Employment Opportunity Agency.

The conditions described above must be met by an employee to successfully perform the job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations that do not create an undue hardship to the agency may be made to enable individuals with disabilities to perform the essential functions of the job.

E-mail: hr@fstc.net