JOB DESCRIPTION - Housing Case Manager

Positions available: Case Manager, Full-time

Wage:  $19.84-$21.21/hour

Reports to: Program Manager 

FLSA Status: Non-Exempt

Location: Visalia, CA

Department: Permanent and Supportive Housing

Language: English/Bi-lingual Required

About Family Services: We are a private nonprofit organization, founded in 1983. Family Services helps children, adults, and families heal from violence and thrive in healthy relationships. We serve victims of domestic violence, sexual assault, child abuse, and other trauma through shelter, mental health services, and comprehensive support services. Our prevention programs also help stop the cycle of abuse. We are a private, nonprofit organization working to build a community of safe homes, safe relationships, and safe children—which means a safer, healthier community for everyone. Family Services offers salary and highly competitive benefits (medical, dental, vision, life, vacation, sick, retirement), commensurate with experience and skills. Family Services is highly committed to diversity and a workplace environment that respects, appreciates, and values employees from all backgrounds. Family Services positions rely on grant funding.

Job Summary: We are looking for a compassionate and organized Case Manager. The case manager is a grant-funded position that works primarily with low-income clients and in crisis or emergencies. The case manager helps identify appropriate providers and services while ensuring that available resources are being used in a timely and cost-effective manner to obtain optimum value for the client.

Role Assignment: 

This assignment will involve working with Transitional Housing families and individuals seeking CalAIM services and Permanent Supportive Housing clients in Tulare County. The Case Manager will provide support and guidance, including working with clients to gather required documentation, conduct intakes, handle enrollments, manage cases, perform home visits, and maintain records. Additionally, the role includes making resource referrals to partner agencies and other necessary services. This position will require some travel throughout Tulare County and occasionally outside Tulare County as needed.

Primary Responsibilities:

• Conduct phone intake assessments and in-person appointments. Manages documentation for organizational purposes, as well as management and reporting for federal and non-federal grants.
• Counsels clients and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining financial stability, conducts activities, facilitates life skill classes, and monitors the service environment in a manner to maximize client success and well-being.
• Assist clients in gathering required documentation for housing and services.
• Ensure all necessary forms and documents are completed accurately and promptly.

·         Advocates on behalf of clients and families for services, basic needs, and other related issues.

• Conduct regular home visits to monitor client progress and provide support.
• Assist clients in navigating complex service systems and addressing barriers to housing stability.
• Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.

·         Works with community partners to maximize assistance for clients.

·         Check all forms of communication daily including voice mail, email, Teams, and text, and respond within 24 hours.  

·         Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.

·         Conduct comprehensive, client-centered social work activities following best practices.

Other Responsibilities:

·        Communication Management: Check and respond to all forms of communication, including voicemail, email, Teams, and text, within 24 hours to ensure timely and effective responses.

·      Client-Centered Social Work: Conduct social work activities in a client-centered manner, following best practices to support clients effectively.

·      Resource Awareness and Referrals: Stay informed about community resources and referral procedures. Provide clients with appropriate referrals to meet their needs.

·      Report Preparation: Prepare required quarterly and annual reports to document program activities, client progress, and outcomes.

·      Supply Management: Order and maintain necessary supplies. Perform additional tasks as assigned by the supervisor or Leadership Team to support program operations.

Qualifications:

·        Education:Associate's degree from an accredited college or university with emphasis in social work, psychology, sociology, human services, or a related field. Two years of case management or working/volunteer direct service experience may be accepted in place of a degree.

·        Experience: Bilingual (English/Spanish) required. One year of client services or case management, preferably in a social service or health-related agency. Experience working with homeless populations or in a similar social services role. Ability to communicate effectively with a diverse audience. Knowledge of community resources and social services. Knowledge of general interviewing practices and/or techniques; knowledge of social work and counseling practices and techniques, including crisis prevention and intervention. Must have experience with Microsoft Office Suite & ability to work on online platforms. Must demonstrate compassion, especially when clients are experiencing complex issues or in crisis.  Must demonstrate cultural competence, to understand and value clients’ unique values and perspectives.

·        Transportation: Valid California Driver’s License, availability of an automobile for business use, and minimum auto liability insurance.

·        Additional Requirement: Clearance from the Department of Justice Criminal Record Offender Information database and must be at least 21 years of age. This role requires a valid driver’s license, a reliable vehicle, and current auto insurance as driving is an essential function of the position. Responsibilities include regular travel and occasional client transport. To qualify for mileage reimbursement for personal vehicle use, a valid California driver’s license and current auto insurance must be maintained.

Additional Requirement: 

Physical Demands & Working Environment:

·        Environment: Standard office and client residence settings; occasional travel and exposure to sun, heat, noise, dust, and fumes. Regular on-site attendance is required.

       Physical: Ability to work in an office and field environment, including sitting, standing, climbing stairs, lifting up to 25 lbs, and performing other physical tasks.

        Vision & Hearing: Normal visual and auditory range with or without correction.

       REASONING ABILITY:

o   Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

o   Ability to adapt to the situation at hand.

o   Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

o   Demonstrate awareness and competency in providing services to multi-ethnic, multi-cultural groups and individuals. 

Family Services is an Equal Employment Opportunity Agency. The conditions described above must be met to perform the job’s essential functions, with reasonable accommodations made for individuals with disabilities.

DISCLAIMER: The above statements describe the general nature and level of work for this position and are not intended to be an exhaustive list of all responsibilities, duties, and requirements. Responsibilities may change based on business needs, with reasonable accommodations provided as required.

To Apply: Complete our online application at www.fstc.net/who-we-are/careers/ or download and submit an employment application with a resume and cover letter by one of the following methods:

E-mail: hr@fstc.net