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VOLUNTEER JOB DESCRIPTION - Supportive Housing Case Manager Volunteer/Intern

General Description: 
Main functions of the Supportive Housing Case Manager Volunteer/Intern is to work closely with staff and clients to provide trauma informed support, crisis intervention, information and referrals for individuals seeking help within our different programs in Supportive Housing. Help in identifying goals clients may want to meet, teaching life skills, providing advocacy services for clients and their families. Volunteer/Intern will also help maintain client files and meet with client and case manager for case management. Volunteer/Intern will have the opportunity to assess clients and assist with needs. Volunteer/intern will help to answer phone calls and provide callbacks to clients who need further assistance. 

Commitment Required: 
•    Minimum of 4 hours per week for a minimum of 6 month period for volunteers, Intern hours may vary due to school requirements. 
•    Attend meetings and training sessions as scheduled 
•    It is helpful if volunteers can be flexible and occasionally adjust their shift hours to meet the needs of the clients or case manager.

Job duties and responsibilities:
•    Provide case management
•    Provide crisis intervention/support to clients.
•    Office support, answering phones, filing data, recording statistical data. 
•    Work with staff to maintain client’s safety and encourage healing.
•    Must possess ability to understand and appreciate diversity, and to be sensitive to different experiences and lifestyles.
•    Perform all tasks in a safe manner to avoid injury to self and others.
Duties may vary as needs arise and/or change.

•    Must be able to go to different locations to meet with staff and clients. 
•    Good oral and written communication is very important, some computer skills are necessary for volunteering/Interning; some examples include Microsoft Word, Excel, Outlook. 
•    Minimum of 6 months experience of client services or case management, preferably in a social service or health-related agency. Bi-lingual is helpful.

Screening Requirements and Process:
•    Must interview with Program Manager and/or Volunteer Coordinator.
•    Must receive clearance from the Department of Justice Criminal Record Offender Information database.
•    Provide proof of a valid CA Driver’s License; proof of auto insurance; DMV Record 

Benefits of Training: 
All volunteers will receive effective training and an excellent opportunity to gain knowledge in the social services field, all while helping their community.

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