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JOB DESCRIPTION - Professional Provider of Supervised Visitation

Position: Professional Provider of Supervised Visitation

Wage: $17.50/hour

Reports to: Program Manager

FLSA Status: Non-Exempt

Location: Visalia, CA

Supervises: N/A

Department: Supervised Visitation

Language: English


About Family Services: We are a private nonprofit organization, founded in 1983. Family Services help children, adults, and families heal from violence and thrive in healthy relationships. We serve victims of domestic violence, sexual assault, human trafficking, child abuse, and other trauma through shelter, mental health services, and comprehensive support services. Our prevention programs also help stop the cycle of abuse. We are a private, nonprofit organization working to build a community of safe homes, safe relationships, and safe children—which means a safer, healthier community for everyone. Family Services offers salary and highly competitive benefits (medical, dental, vision, life, vacation, sick, retirement), commensurate with experience and skills. Family Services is highly committed to diversity and a workplace environment that respects, appreciates, and values employees from all backgrounds.

Summary: We are looking for compassionate providers of supervised visitation to monitor and document visits between children and non-custodial families. Manage conflict when it arises, specifically the ability to intervene and/or end a virtual or in-person supervised visit when necessary. Adhere to virtual and in-person program policies and protocols to ensure the safety of those involved in the visit.

Role Assignment: This is a full-time position in Visalia with some weekends and evenings. The current assignment is to monitor court-ordered supervised visitations and create clear and concise typed documentation in a timely manner. The assignment will also include making calls to parents for any cancellations or to confirm their visits. Part of the assignment will include creating and updating files in FSTC’s client database software.  This will require some travel throughout Tulare County at times as needed.

Primary Responsibilities:

  • Supervise in-person and virtual visits between a child and a non-custodial parent.
  • Document visitation observations and chart notes clearly and concisely using our client database.
  • Redirect or end an in-person or virtual visit per program policies and protocols.
  • Report suspected child abuse/endangerment according to state law.

Other Responsibilities:

  • Communicate all concerns, needs, or program ideas with the Program Manager in a clear, concise, and timely manner.
  • Assist parents in cleaning and sanitizing visitation rooms after each visit.
  • Safely perform all tasks to avoid injury to self and others.
  • Adherence to policies related to HIPAA, confidentiality, information sharing, and appropriate use of the agency-client database.
  • Performs other duties and assumes other responsibilities as assigned by the supervisor or Leadership Team.


  • Education: Completion of high school or equivalency or Associates’ degree.
  • Experience: Demonstrated ability to read and write English. Must demonstrate maturity and teamwork in all crisis situations.  Bilingual applicants are strongly encouraged to apply. Ability to communicate effectively with a diverse audience. Must have experience with Microsoft Office Suite & ability to work on online platforms. Must demonstrate compassion, especially when clients are experiencing complex issues or in crisis. Must demonstrate cultural competence, to understand and value clients’ unique values and perspectives.
  • Transportation: California Driver’s License, availability of automobile for business use, and at least minimum auto liability insurance as required by law.
  • Additional Requirement: Must receive clearance from the Trust Line Registry and Department of Justice Criminal Record Offender Information database. Must be at least 21 years of age.
  • Must possess or be immedi­ately able to obtain 24 hours of training of Standard5.20Uniform Standards of Practice for Providers of Supervised Visitation, domestic violence, substance abuse; child abuse, child abuse reporting laws, child development, court/legal procedures, community resources, and crisis intervention. 
  •  Not have been on probation or parole for the last 10 years, Have no conviction for DUI within the past 5 years.  No conviction of child molesting, child abuse, or other crimes against a person. No civil, criminal, or juvenile restraining orders within the last 10 years. Have no current or past court order in which the provider is the person being supervised
  • California Uniform Standards of Practice 5.20 for Providers of Supervised Visitation and Family Code 3200.5

Physical Demands & Working Environment:

  • Environment: Standard office setting; some travel from site to site; occasional exposure to the sun, moderate heat, noise, dust, and fumes; stressful situations. Requires the kind of teamwork, supervision, and personal interaction, that cannot be had in a home office situation; therefore, regular and predictable on-site attendance is a job requirement.
  • Physical: Primary functions require sufficient physical ability to work in an office setting. Must be able to sit for prolonged periods; stand for brief periods; climb 3-5 stairs; operate modern office equipment. Work requires lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion.  Lift to 25 lbs.
  • Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate the equipment.
  • Hearing: Hear in the normal audio range with or without correction.
  • REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Family Services is an Equal Employment Opportunity Agency. The conditions described above must be met by an employee to successfully perform the job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.


DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations that do not create an undue hardship to the Company may enable individuals with disabilities to perform the job's essential functions.

COVID-19 considerations:

We are following the local, state, and federal guidelines. We have a Covid-19 guide for all staff and volunteers to reference.

To Apply: Complete our online application below or download and submit an employment application with a resume and cover letter by one of the following methods:


Thank you to our generous sponsors.

  • First 5 Tulare County
    First 5 Tulare County
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