JOB DESCRIPTION - On Call Relief Counselor

Position: On Call Relief Counselor

Wage: $13.05/per hour, On call rate

Reports to: Rape Crisis & Human Trafficking Program Manager

FLSA Status: Non-Exempt

Location: Visalia, CA

Department: Rape Crisis & Human Trafficking

Language: English

About Family Services

Family Services helps children, adults, and families heal from violence and thrive in healthy relationships. We serve victims of domestic violence, sexual assault, human trafficking, child abuse, and other trauma through shelter, mental health services, and comprehensive support services. Our prevention programs also help stop the cycle of abuse. We are a private, nonprofit organization working to build a community of safe homes, safe relationships, and safe children—which means a safer, healthier community for everyone. Family Services offers salary and highly competitive benefits (medical, dental, vision, life, vacation, sick, retirement), commensurate with experience and skills. Family Services is highly committed to diversity and a workplace environment that respects, appreciates and values employees from all backgrounds.

Summary:                                                  

This position provides crisis intervention, needs assessment and supportive counseling to callers on our 24-hour sexual assault hotline, and provides emergency telephonic response to residents of Tulare County following a referral from law enforcement. Services provided are voluntary and include safety planning, peer counseling, crisis case management, information and referral, and group facilitation. This position is an on-call and after hours’ position (primarily in the evenings and on weekends).

Responsibilities:

• Be available for on-call shifts during evenings, weekends, and some holidays. 
• Willingness to work flexible hours and respond to last-minute requests for coverage.
• Respond to crisis hotline callers, provide crisis intervention, counseling, and needs assessment services to clients.
• Respond to pages from law enforcement officers at the scene of a 9-1-1 call related to sexual assault and provide immediate crisis intervention counseling to the parties involved.
• Assess for risk and provide safety planning and information to clients on the hotline.
•  Assist clients in accessing emergency shelter, motels, transportation and other immediate resource needs.
• Provide appropriate referrals to other services within Family Services or in the community as needed.
• Communicate effectively with other Rape Crisis Center staff in order to ensure the most up-to-date information and appropriate follow-up for clients.
• Complete required documentation in an accurate and timely manner.
• Participate in training as recommended by supervisor.
• Attend supervision, departmental and agency staff meetings as assigned.

Qualifications:

Education: BA degree in social work, psychology, counseling, or related field preferred; or an equivalent combination of education and experience in the provision of social services.

Experience: Experience working with survivors of sexual assault preferred, including completion of a 40-hour State approved sexual assault victim counselor certification. Candidates who have not completed the training will be required to do so. Ability to provide culturally competent services and work with a diverse staff and clientele in an empathetic and non-judgmental manner.

Transportation: California driver’s license. Availability of automobile for business use, and minimal auto liability coverage as required by law. 

Additional Requirements:

• Bilingual English/Spanish fluency required.
• Must be available to work on-call in a confidential setting between 5:00pm and 8:00am Monday through Friday, on weekends, and holidays.
•  Must demonstrate acceptable level of maturity, emotional stability, and sound judgment to provide effective services to diverse populations.
• Must be able to make sound decisions independently during crisis hotline calls. 
• Excellent interpersonal and communication skills—oral and written.
•  Ability to function as a part of a team and work in collaboration with outside agencies.
•  Demonstrated ability to integrate feedback and utilize supervision. 
• Background check, including fingerprinting clearance from the Department of Justice; Demonstrate eligibility to work in the United States.
• Familiarity with community-based services in Tulare County and neighboring counties in the Central Valley.

To Apply:

Complete our online application at www.fstc.net/who-we-are/careers/ or download and submit employment application with resume and cover letter by one of the following methods:

Mail:

Family Services of Tulare County
Attn: Human Resources Coordinator
P.O. Box 429
Visalia, CA 93279

E-mail: info@fstc.net

Fax: (559) 732-1987
 

The conditions described above must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Family Services is an Equal Employment Opportunity Employer.