JOB DESCRIPTION - Case Manager

Positions available: Case Manager 

Wage:  $19.84/hour

Reports to: Program Manager 

FLSA Status: Non-Exempt

Location: Visalia, CA

Department: Goshen Family Center

Language: English/Spanish Required

About Family Services: We are a private nonprofit organization, founded in 1983. Family Services help children, adults, and families heal from violence and thrive in healthy relationships. We serve victims of domestic violence, sexual assault, human trafficking, child abuse, and other trauma through shelter, mental health services, and comprehensive support services. Our prevention programs also help stop the cycle of abuse. We are a private, nonprofit organization working to build a community of safe homes, safe relationships, and safe children—which means a safer, healthier community for everyone. Family Services offers salary and highly competitive benefits (medical, dental, vision, life, vacation, sick, retirement), commensurate with experience and skills. Family Services is highly committed to diversity and a workplace environment that respects, appreciates, and values employees from all backgrounds.

Summary: We are looking for a compassionate and organized Case Manager. The case manager is a grant-funded position that works primarily with clients who are low-income and in crisis or emergency situations. The case manager is responsible for providing comprehensive case management services to families with children ages 0–5 to promote early childhood development, family stability, and access to essential resources.

Role Assignment: This assignment will involve working with 0-5 families and individuals seeking services in Tulare County. The Case Manager will provide support and guidance, including working with clients to gather required documentation, conduct intakes, handle enrollments, manage cases, perform home visits, and maintain records. Additionally, the role includes making resource referrals to partner agencies and other necessary services. This position will require some travel throughout Tulare County and occasionally outside Tulare County.

Primary Responsibilities:

• Conducts phone intake assessments and in-person appointments. Manages documentation for organizational purposes in case management software for first five grant.
• Successfully maintain accurate 0-5 data collection for monthly and quarterly reports.
• Counsels clients and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining financial stability, conducts activities, facilitates life skill classes, monitors the service environment in a manner to maximize client success and well-being.
• Maintain TCFRCN 
• Ensure all necessary forms and documents are completed accurately and promptly.
• Advocates on behalf of clients and families for services, basic needs, and other related issues.
• Conduct regular home visits to monitor client progress and provide support.
• Develop peer driven parent support group.
• Schedule parenting wisely classes. Facilitate at least 12 workshops related to employment, childcare, substance abuse, and other resources provided at family resource center.
• Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.
• Works with community partners to maximize assistance for clients.
• Check all forms of communication daily including voice mail, email, Teams and text and respond within 24 hours.  
• Coordinate with Goshen Elementary staff regularly.
• Be actively involved in all Goshen Family Center events.

Other Responsibilities:

• Must demonstrate compassion, especially when clients are experiencing complex issues or in crisis.
• Stay up-to-date on community resources and procedures for referring clients to appropriate resources.
• Order and maintain supplies via inventory of vouchers and other products or services approved for distribution.
• Participate in ongoing training and professional development opportunities.
• May refer clients to other emergency assistance providers.
• Perform all tasks in a safe manner to avoid injury to self and others.
• Adherence to policies related to HIPAA, confidentiality, information sharing, and appropriate use of the agency-client database.
• Performs other duties and assumes other responsibilities as assigned by the supervisor or Leadership Team. These duties are subject to change based on the needs of the program and organization.

Qualifications:

Education: Associates degree from an accredited college or university with an emphasis in social work, psychology, sociology, human services, or a related field. Two years of case management or working/volunteer direct service experience may be accepted in lieu of a degree.

Experience: One year of client services or case management, preferably in a social service or health-related agency. Experience working with homeless populations or in a similar social services role. Ability to communicate effectively with a diverse audience. Knowledge of community resources and social services. Knowledge of general interviewing practices and/or techniques; knowledge of social work and counseling practices and techniques, including crisis prevention and intervention. Must have experience with Microsoft Office Suite & ability to work on online platforms. Must demonstrate compassion, especially when clients are experiencing complex issues or in crisis.  Must demonstrate cultural competence, to understand and value clients’ unique values and perspectives.

Transportation: California Driver’s License, availability of automobile for business use, and at least minimum auto liability insurance as required by law. This will require some travel throughout Tulare County as needed.

Additional Requirement: Must receive clearance from the Department of Justice Criminal Record Offender Information database. Must be at least 21 years of age.

Physical Demands & Working Environment:

Environment: Standard office and client residence setting; weekly travel from site to site; occasional exposure to the sun, moderate heat, noise, dust, and fumes; stressful calls/situations. Requires the kind of teamwork, supervision, and personal interaction that cannot be had in a home office situation; therefore, regular and predictable on-site attendance is a job requirement.

Physical: Primary functions require sufficient physical ability to work in an office setting and field environment including occasional travel to various locations; sitting for prolonged periods; standing for brief periods; climbing stairs; operate modern office equipment. Work requires lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion.  Lift to 25 lbs.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate the equipment.

Hearing: Hear in the normal audio range with or without correction.

REASONING ABILITY:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Demonstrate awareness and competency in providing services to multi-ethnic, multi-cultural groups and individuals. 

Family Services is an Equal Employment Opportunity Agency. The conditions described above must be met by an employee to successfully perform the job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations that do not create an undue hardship to the Company may enable individuals with disabilities to perform the job's essential functions.

To Apply: Complete our online application at www.fstc.net/who-we-are/careers/ or download and submit an employment application with a resume and cover letter by one of the following methods:

E-mail: hr@fstc.net