VOLUNTEER JOB DESCRIPTION - Domestic Violence Crisis Counselor
Family Services was founded for the original purpose of maintaining a hotline (732-5941) and an emergency shelter for battered and abused women and children. These crisis intervention services have remained the core of our Domestic Violence Response Program.
• 8 hours each month (2- 4 hour shifts; may include nights/weekends/holidays) throughout a six month period.
• It is helpful if volunteers can be flexible and occasionally adjust their shift hours to meet the needs of the clients or shelter.
• Attend meetings and training sessions as scheduled.
Job duties and responsibilities:
• Respond to crisis line callers; provide crisis counseling and referral to appropriate resources.
• Screen potential Shelter Residents.
• Interview clients and assess needs.
• Assist clients by providing information, problem solving skills, support counseling, and referral.
• May transport admitted clients to Shelter or other locations.
• Provide supportive listening and problem solving counseling to residents, check on chore completion and assist as needed; respond to all routine tasks and needs of Shelter and residents.
• Complete and maintain all statistical, record keeping, and client file entry requirements.
• Maintain security and confidentiality of Shelter facility and residents through adherence to policies and procedures related to securing premises, relation information and responding to inquiries and visitors.
• Develop and check on chore completion and assist as needed; respond to all routine tasks and needs of Shelter and residents.
• Work cooperatively with other staff/volunteers. Maintain an empathetic, accepting Shelter environment responsive to clients.
• Review cases with supervisor and domestic violence response team as needed or requested.
• Communicate ideas for program development/improvement or other Shelter needs to Shelter Coordinator.
• Must possess ability to understand and appreciate diversity, and to be sensitive to different experiences and lifestyles.
• Perform all tasks in a safe manner to avoid injury to self and others.
Duties may vary as needs arise and/or change.
• Must be at least 21 years of age.
• Ability to respond to emergency calls and incidents; sensitivity to domestic violence victims.
• Must possess or immediately complete 40-hour certified Domestic Violence Advocate training.
• Bi-lingual is helpful.
Screening Requirements and Process:
• Must interview with Volunteer Coordinator, Program Manager and/or Program Staff
• Must receive clearance from the Department of Justice Criminal Record Offender Information database.
• Provide proof of a valid CA Driver’s License; proof of auto insurance; DMV Record
Benefits of Training:
All volunteers will receive effective training and an excellent opportunity to gain knowledge in the social services field, all while helping their community.