VOLUNTEER JOB DESCRIPTION - Domestic Violence Crisis Counselor

General Description: 
Family Services was founded for the original purpose of maintaining a hotline (732-5941) and an emergency shelter for battered and abused women and children. These crisis intervention services have remained the core of our Domestic Violence Response Program.

Commitment Required: 
•    8 hours each month (2- 4 hour shifts; may include nights/weekends/holidays) throughout a six month period.
•    It is helpful if volunteers can be flexible and occasionally adjust their shift hours to meet the needs of the clients or shelter.
•    Attend meetings and training sessions as scheduled.

Job duties and responsibilities:
•    Respond to crisis line callers; provide crisis counseling and referral to appropriate resources.
•    Screen potential Shelter Residents.
•    Interview clients and assess needs.
•    Assist clients by providing information, problem solving skills, support counseling, and referral.
•    May transport admitted clients to Shelter or other locations.
•    Provide supportive listening and problem solving counseling to residents, check on chore completion and assist as needed; respond to all routine tasks and needs of Shelter and residents.
•    Complete and maintain all statistical, record keeping, and client file entry requirements.
•    Maintain security and confidentiality of Shelter facility and residents through adherence to policies and procedures related to securing premises, relation information and responding to inquiries and visitors.
•    Develop and check on chore completion and assist as needed; respond to all routine tasks and needs of Shelter and residents. 
•    Work cooperatively with other staff/volunteers. Maintain an empathetic, accepting Shelter environment responsive to clients. 
•    Review cases with supervisor and domestic violence response team as needed or requested.
•    Communicate ideas for program development/improvement or other Shelter needs to Shelter Coordinator.
•    Must possess ability to understand and appreciate diversity, and to be sensitive to different experiences and lifestyles.
•    Perform all tasks in a safe manner to avoid injury to self and others.
Duties may vary as needs arise and/or change.

•    Must be at least 21 years of age.
•    Ability to respond to emergency calls and incidents; sensitivity to domestic violence victims.
•    Must possess or immediately complete 40-hour certified Domestic Violence Advocate training.
•    Bi-lingual is helpful.

Screening Requirements and Process:
•    Must interview with Volunteer Coordinator, Program Manager and/or Program Staff
•    Must receive clearance from the Department of Justice Criminal Record Offender Information database.
•    Provide proof of a valid CA Driver’s License; proof of auto insurance; DMV Record 

Benefits of Training: 
All volunteers will receive effective training and an excellent opportunity to gain knowledge in the social services field, all while helping their community.

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