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JOB DESCRIPTION - Program Assistant

Position: Program Assistant 

Wage: $15.50/ per hour

Reports to: Rape Crisis & Human Trafficking Program Manager

FLSA Status: Full-time, Non-Exempt

Location: Visalia, CA

Department: Rape Crisis Center

Language: English & Spanish

About Family Services

Family Services helps children, adults, and families heal from violence and thrive in healthy relationships. We serve victims of domestic violence, sexual assault, human trafficking, child abuse, and other trauma through shelter, mental health services, and comprehensive support services. Our prevention programs also help stop the cycle of abuse. We are a private, nonprofit organization working to build a community of safe homes, safe relationships, and safe children—which means a safer, healthier community for everyone. Family Services offers salary and highly competitive benefits (medical, dental, vision, life, vacation, sick, retirement), commensurate with experience and skills. Family Services is highly committed to diversity and a workplace environment that respects, appreciates and values employees from all backgrounds.


The Program Assistant is responsible for the smooth operation of the Rape Crisis Center office.  This includes assisting all staff with general clerical duties, statistical reporting, greeting volunteers and clients, and answering telephones.


  • Answer telephone and direct calls to appropriate individuals or take messages as needed.  Also, answer general questions regarding Family Services and refer to community resources.

  • Greet existing and potential clients.

  • Maintain awareness of community resources for referral purposes.

  • Maintain physical condition of office and office equipment with regard to confidentiality, safety, productivity, comfort and appearance.

  • Complete clerical tasks as needed.

  • Analyze office procedures and practices and communicate ideas and needs for improvement to Rape Crisis Program Manager.

  • Schedule and assist with developing training programs, distribute monthly call-out list, volunteer meeting notices and SART meeting notices

  • Computer input/type grant reports, statistics, and/or correspondence for Rape Crisis Center.  Maintain statistics and document client contact information.

  • Provide confidential, trauma-informed crisis intervention, counseling and advocacy services to survivors of sexual assault and their significant others

  • Assist with fundraising and public relations efforts as needed.

  • Maintain inventory and order supplies.

  • Must possess ability to understand and appreciate diversity, and to be sensitive to different experiences and lifestyles.

  • Maintain regular communication with the Program Manager with reference to program needs and problems

  • Perform all tasks in a safe manner to avoid injury to self and others.

  • Other duties as assigned.


Education: AA Degree or equivalent experience in social work, psychology, counseling, or related field preferred; or an equivalent combination of education and experience in the provision of social services.


Experience working with survivors of sexual assault preferred, including completion of a 40-hour State approved sexual assault victim counselor certification. Candidates who have not completed the training will be required to do so. Ability to provide culturally competent services and work with a diverse staff and clientele in an empathetic and non-judgmental manner.

Transportation: California driver’s license. Availability of vehicle for business use, and minimal auto liability coverage as required by law. 

Additional Requirements:

  • Bilingual English/Spanish fluency required.

  • Must have ability to read and write English

  • Must be able to make sound decisions independently during crisis hotline calls. 

  • Excellent interpersonal and communication skills—oral and written.

  • Ability to function as a part of a team and work in collaboration with outside agencies.

  • Demonstrated ability to integrate feedback and utilize supervision. 

  • Background check, including fingerprinting clearance from the Department of Justice; Demonstrate eligibility to work in the United States.

  • Familiarity with community-based services in Tulare County and neighboring counties in the Central Valley

Physical Demands & Working Environment

  • Must be able to respond quickly and effectively to many types of situations, including crisis-driven or potentially difficult situations involving clientele living with mental health conditions, engaged in drug/alcohol use, victims of crime, etc.
  • The administrative functions of the position are performed primarily in a shared office setting under minimal temperature variations, in a generally hazard free environment and in a clean atmosphere.
  • May be exposed to all outside weather conditions and be able to walk and stand for long periods of time.
  • This position typically spends time sitting, standing, climbing stairs, walking, driving, carrying and lifting (up to 25lbs).
  • Frequent operation of computer keyboard, firm/strong grasping, and repetitive hand control. Able to complete all forms in personal writing.
  • Make and receive telephone calls. Use of general office equipment, copier, scanner, and fax machine. Subjected to outside environmental conditions.
  • Close vision, peripheral vision, distance vision, and ability to adjust focus.
  • Psychological tolerance for confrontation and/or disruptive behaviors of clients.

To Apply:

Complete our online application below or download and submit an employment application with resume and cover letter by one of the following methods:


Family Services of Tulare County
Attn: Human Resources Coordinator
815 W. Oak
Visalia, CA 93291

Fax: (559) 732-1987

The conditions described above must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Family Services is an Equal Employment Opportunity Employer.

Thank you to our generous sponsors.

  • First 5 Tulare County
    First 5 Tulare County
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