JOB DESCRIPTION - Homeless Outreach Case Manager

Visalia, CA--  Family Services seeks a Homeless Outreach Case Manager to coordinate and deliver high quality outreach and supportive services to the unsheltered, homeless populations of Visalia. This position is performed primarily out in the field (see working conditions) and reports to the Supportive Housing office on a daily basis.

Minimum Requirements and Essential Job Functions:

Education: A Bachelor of Arts degree in Social Work, Human Services, or comparable field is highly desired.  

Skills: Effective organizational, written and oral communication skills; thorough understanding of crisis counseling and case management skills and functions; strong understanding of mental health, addiction and homelessness and the barriers that clients face in obtaining or maintaining services or housing; capacity to teach essential life and household management skills to diverse populations.  Bilingual, bicultural capacity in English and Spanish highly desired.

Experience:  At minimum two years’ work or volunteer experience that demonstrates relevance to the job duties of the Homeless Outreach Case Manager.

Transportation: Must possess valid California Driver’s License, availability of automobile for business use out in the field, and at least minimum automobile liability insurance as required by law.

Additional Requirements: Must be at least 21 years of age and receive clearance from the Department of Justice Criminal Record Offender Information database. 

Working Conditions:


  • Must be able to respond quickly and effectively to many types of situations, including crisis-driven or potentially difficult situations involving clientele living with mental health conditions, engaged in drug/alcohol use, victims of crime, etc.
  • The administrative functions of the position are performed primarily in a shared office setting under minimal temperature variations, in a generally hazard free environment and in a clean atmosphere.
  • The direct service functions of the position are performed primarily in the homes of clients and therefore you may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety needs.
  • The employee may experience a number of sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care.

Physical Abilities: 

  • This position typically spends time standing, climbing stairs, walking rugged terrain, driving, carrying and lifting (up to 25lbs).
  • Frequent operation of laptop key board, firm/strong grasping, and repetitive hand control. Able to complete all forms in personal writing.
  • Make and receive telephone calls. Use of general office equipment, copier, scanner, and fax machine. 
  • Close vision, peripheral vision, distance vision, and ability to adjust focus.
  • Subjected to all outside environmental conditions including the conditions of the encampments.
  • Psychological tolerance for confrontation and/or disruptive behaviors.

Nature & Scope:

  • Maintain strong awareness and working knowledge of US Department of Housing & Urban Development (HUD) guidelines, the Housing First model, and other supportive housing policies and protocols.
  • Maintain current awareness and strong connections with critical community services relevant to the needs of program participants, including mental health, substance abuse, housing support, and emergency assistance. 
  • In partnership with collaborative partners such as the Kings/Tulare Homeless Alliance, law enforcement, hospital emergency departments, etc. identify at-risk and homeless clients who have not yet been linked to a formal support system in order to work with them on completing a housing placement assessment (VI-SPDAT), assisting them with becoming “document ready” for potential housing opportunities (i.e. obtaining  identification, homeless/disability certification), connecting  them to critical supportive services such as mental health and substance abuse treatment, and providing linkages to immediate needs such as food, clothing, hygiene products, transportation assistance, emergency shelter and referrals to medical care.
  • Conduct street outreach to homeless individuals and families to build rapport, establish connections, and enhance capacity to connect with hard-to-reach populations in order to engage them in formal services.
  • Provide emergency, short, and long-term case management services to identified participants with an emphasis on creating an Individual Service Plan alongside the client aimed at addressing their physical, mental and emotional wellbeing, and personal goals toward self-sufficiency. 
  • Provide supportive crisis counseling, life skills coaching and general problem-solving assistance to project participants.
  • Maintain data and records, including entering client service information into required database(s) in accordance with agency policy. 
  • Attend multi-agency meetings, partner meetings, staff meetings, or training as directed.
  • May carry out or arrange for pickup or receipt of food, clothing, or other donated items.
  • Other duties as assigned.

The conditions described above must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.              

FSLA Status: Full-time/non-exempt, w/benefits: Health, Dental, Vision, Life, 403(B).
Compensation: Hourly rate of $13.94 negotiable dependent on education and/or experience.
Direct supervision received: Reports directly to the Supportive Housing Program Manager 
Indirect reporting relationship: Executive Director, Director of HR & Administration, and other Administrative staff 

Family Services is an Equal Employment Opportunity Employer                

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