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JOB DESCRIPTION - Division Director

Position: Division Director

Wage: $74,880 - $87,360 

Reports to: Chief Executive Officer

FLSA Status: Exempt 

Location: Visalia, CA

Supervises: Program Managers and indirectly supervise program staff 

Department: Administration

Language: English

About Family Services

Family Services is a private nonprofit organization, founded in 1983 - helping children, adults, and families heal from violence and thrive in healthy relationships. We serve victims of domestic violence, sexual assault, human trafficking, child abuse, and other trauma with emergency assistance, community-based advocacy, short and long-term housing, and professional counseling. Our prevention programs help stop the cycle of abuse. We are working to build a community of safe homes, safe relationships, and safe children—which means a safer, healthier community for everyone.  
Family Services offers salary and competitive benefits (medical, dental, vision, life, vacation, sick, retirement), commensurate with experience and skills. Family Services is highly committed to diversity and a workplace environment that respects, appreciates, and values employees from all backgrounds.  


The ideal candidate for Division Director would have a passion and commitment for working with vulnerable communities and the agency’s mission. We are looking for someone who values communication, trust, and teamwork; who is able to be self-directed and decisive. This new role will be responsible for overseeing the daily operations of the assigned support division (Family Support or Victim Services).  Duties include: responsibility for the daily oversight of services provided by team members in the Division – ensuring highly responsive and professional trauma-informed care to individuals and families engaged with the agency. Manages, implements, and evaluates multiple projects – including overall client experience and workflows, procedures, and standards of care. Participates in the development of agency goals and objectives; oversight of complex division budgets and multiple fund sources. Directly supervises a team of Program Managers - providing regular guidance and direction to ensure quality, consistency, and compliance of services.


 • Overall leadership and implementation of the Division’s operations including: supports Program Managers with regular on-going supervision, acts as a model of service for team members and provides appropriate guidance, vision, and administrative direction to employees and volunteers supporting projects under their care; serve as a crucial part of the organization’s executive team in long-term planning to carry forward the agency’s overall mission in the community.

• Monitor agency policies and develop new written operational guidance to increase the quality, safety, and efficiency of assigned division.

• Regularly analyze problems using available data, identify creative solutions, anticipate consequences of potential organizational threats or opportunities, and implement recommendations with priority placed on client care and agency values.

• Interpret, apply, and explain applicable laws, codes, ordinances, policies, procedures, rules, and regulations as they apply to the context of the organization.

• Responsible to ensure that assigned agency facilities operate in a safe, effective, efficient, and legal manner. 
• Work alongside the fiscal team to plan and develop the division’s annual budget, and will assist with project grant development and reporting.

• Assist in the recruitment and hiring process for team members, implementing strategies to improve productivity and efficiency levels, and building a safe, healthy, supportive company culture.

• Responsible for onboarding and training of new division staff members and ensuring that team members are supported with ongoing supervision, training plans, career coaching, and professional development opportunities in order to adequately fulfill agency expectations, policies, procedures, and best practices.  

• Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives.

• Represent the organization to collaborative groups, community partners, and agency funders. As needed, prepare and deliver effective presentations and training to the community.

• Manage subpoenas and reinforce legal/ethical practices  

• Uphold the Discrimination Complaint/Grievance Procedures.  Meet with clients as needed to try and resolve client complaints as they arise.  

 • Other duties as assigned. 


Education: Bachelor’s Degree from an accredited college or university with major course work in Social Work, Public Administration, or related field; Master’s Degree preferred; Preferred experience in nonprofit or governmental spaces of at least five years. 

• Skills in establishing and maintaining effective working relationships with diverse stakeholders, including agency leadership, team members, clients, funders, community partners, and government representatives. 
• Knowledge of program development, organizational compliance, and risk management issues.
• Skill in presenting ideas and concepts both verbally and in writing.
• Strong communication, conflict resolution, problem-solving and team-building skills with an emphasis on using and modeling healthy, collaborative approaches;   
• Ability to manage multiple projects and inspire others to achieve the objectives.  

Transportation: A valid California Driver’s License and availability of a vehicle for business use and auto liability coverage as required by law. 

Additional Requirements:

  • Bilingual English/Spanish is highly desired. Must complete certified domestic violence/sexual assault counselor training program within the first year of employment.  
  • Availability to occasionally work or meet in the evenings and/or on weekends; travel in and out of state as well as locally to participate in meetings, conferences, and other activities.  
  • Must be at least 21 years of age. Must receive clearance from the Department of Justice Criminal Record Offender Information Database. 

Physical Demands & Working Environment: 

  • Environment: Standard office setting; occasional travel from site to site; occasional exposure to the sun, moderate heat, noise, dust, and fumes; stressful calls/situations. Requires the kind of teamwork, supervision, and personal interaction, that cannot be had in a home office situation; therefore, regular and predictable on-site attendance is a job requirement.
  •  Physical: Primary functions require sufficient physical ability to work in an office setting and field environment including occasional travel to various locations; sit for prolonged periods; stand for brief periods; climb 3-5 stairs; operate modern office equipment. Work requires lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion.  Lift up to 25 lbs.  
  • Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate the equipment.  
  • Hearing: Hear in the normal audio range with or without correction.

To Apply

Complete our online application below or download and submit an employment application with a resume and cover letter by one of the following methods:

Mail: Family Services, PO Box 429, Visalia, CA 93279


Fax: (559) 732-1987 


Thank you to our generous sponsors.

  • The Sence Foundation
  • First 5 Tulare County
    First 5 Tulare County
  • The Law Office of Afreen A. Kaelble
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