JOB DESCRIPTION - Transitional Housing Case Manager

Overview

Responsible for coordinating and delivering high-quality supportive services to participants in assigned grant-funded Supportive Housing projects. Responsible for supportive services provided to participants in HUD- funded Supportive Housing and Shelter Plus Care programs.

Desired Qualifications

Education:An Associate of Arts degree preferred. A Bachelor of Arts degree in Social Work, Human Services, or comparable field is desired or in process of obtaining either of the above degrees.  

Skills: Effective organizational, written and oral communication skills; understanding of basic counseling and case management skills and functions; capacity to teach life and household management skills.  Bi-lingual preferred, bi-cultural capacity in English and Spanish required. 

Experience:  At minimum two years’ work or volunteer experience that demonstrates relevance to the job duties of the Transitional Housing Program Coordinator. 

Transportation: Must possess valid California Driver’s License, availability of automobile for business use out in the field, and at least minimum automobile liability insurance as required by law.

Additional Requirements: Must be at least 21 years of age. Must receive clearance from the Department of Justice Criminal Record Offender Information database.  Must possess or immediately complete 40 hours of Domestic Violence Advocate training.

Working Conditions:

Environment:

  • Must be able to respond quickly and effectively to many types of situations, including crisis-driven or potentially difficult situations involving clientele living with mental health conditions, engaged in drug/alcohol use, victims of crime, etc.
  • The administrative functions of the position are performed primarily in a shared office setting under minimal temperature variations, in a generally hazard free environment and in a clean atmosphere.
  • The direct service functions of the position are performed primarily in the homes of clients and therefore you may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety needs.
  • The employee may experience a number of sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care.

Physical Abilities: 

  • This position typically spends time standing, climbing stairs, walking rugged terrain, driving, carrying and lifting (up to 25lbs).
  • Frequent operation of computer key board, firm/strong grasping, and repetitive hand control. Able to complete all forms in personal writing.
  • Make and receive telephone calls. Use of general office equipment, copier, scanner, and fax machine. 
  • Close vision, peripheral vision, distance vision, and ability to adjust focus.
  • Subjected to all outside environmental conditions including the conditions of the encampments.
  • Psychological tolerance for confrontation and/or disruptive behaviors.

The conditions described above must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.


Nature & Scope:

  • Maintain strong awareness and working knowledge of US Department of Housing & Urban Development (HUD) guidelines, the Housing First model, and other supportive housing policies and protocols.
  • Maintain current awareness of all community services relevant to the needs of program participants. 
  • Must be able to respond quickly and effectively to many types of situations, including crisis-driven or potentially difficult situations involving clientele living with mental health conditions, engaged in drug/alcohol use, victims of crime, etc.
  • Assist with orientation of new participants in transitional housing programs. 
  • Assist potential participants in SHP and SPC to find, lease, and furnish rental units.
  • Provide Case Management to assigned participants in transitional housing to include goal development and assistance with accessing services that will lead to increased self sufficiency and capacity to obtain and sustain permanent housing.
  • Provide supportive counseling, life skills coaching and general problem solving assistance to transitional housing program participants.
  • Maintain data and records. 
  • May attend multi-agency meetings, partner meetings, staff meetings, or training as directed.
  • Provide supportive crisis counseling, life skills coaching and general problem-solving assistance to project participants.
  • Maintain data and records, including entering client service information into required database(s) in accordance with agency policy. 
  • Attend multi-agency meetings, partner meetings, staff meetings, or training as directed.
  • May carry out or arrange for pickup or receipt of food, clothing, or other donated items.

FSLA Status: Non-Exempt Employee
Compensation: $13.40-$13.94, dependent on experience & education
Direct supervision received: Reports directly to the Supportive Housing Manager
Indirect reporting relationship: Executive Director, Director of HR & Administration, Finance Director, and Grants Manager

Family Services is an Equal Employment Opportunity Employer                
 

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